Illustration by Alex Castro / The Verge

Verizon is canceling scheduled appointments for internet installation and repairs, according to some customers and two Verge reporters with persistent internet issues. The decision potentially leaves Fios subscribers without wired internet at a time when they’re likely relying on it for work and to see friends and family during the COVID-19 pandemic.

“We are minimizing our in-home installation work to critical needs to keep our employees and customers safe and to reduce the spread of COVID-19,” Verizon says in a support document.

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