Inside Twitter’s headquarters in San Francisco, the run-up to the US presidential election played out much as it did elsewhere. Most employees went about their business assuming Hillary Clinton would win, and Donald Trump would be relegated to a historical footnote. His antics on the platform, where he regularly barrages opponents with insults, were viewed largely with amusement.

“The political climate then was still pretty giddy about Trump and how he’s a total joke,” said one employee who quit late last spring. But Trump’s surprise win prompted soul-searching for many of Twitter’s 3,800 employees. “Fast-forward to the day after election,” the former employee said. “I could feel it in my timeline — there was a strong sense of ‘what have…

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