FCC changes consumer complaints process as Commissioner calls move ‘bonkers’


The Federal Communications Commission voted 3–1 today to change how it handles consumer complaints, but questions over what those changes mean turned into a heated exchange among the agency’s commissioners.

Earlier this week, House Democrats said in a letter to the agency that a proposed change could lead consumers filing free informal complaints with the agency to file formal ones instead — a process that costs $225.

The Republican leadership at the agency disputed the letter, and said during the vote today that changes in language had no practical effect on how the agency handles informal complaints, only formal ones. But Commissioner Jessica Rosenworcel, the agency’s lone Democrat, agreed with the lawmakers, and today voted against…

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