Since Thursday morning, Dish Network has been experiencing a major outage that’s taken down the company’s main websites, apps, and customer support systems, and employees tell The Verge it’s not clear what’s going on inside the company. The company’s Dish.com website is completely blank save for a notice apologizing for “any disruptions you may be having” while promising that “teams are working hard to restore systems as soon as possible.” The Boost Mobile and Boost Infinite sites display a similar message.

When we called each brand’s customer support lines, there were no humans on the other end — each call automatically hung up after delivering a recorded message about the outage.

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