I’ve been using an iPhone X for about a week and, like Nilay Patel said in his review, “the good news is that Face ID generally works great. The bad news is that sometimes it doesn’t.”

I’ve been trying to figure out what to do in those cases when it doesn’t. And thanks to a complaint on Twitter (which, as I always say, is what Twitter is for), I have an answer.

But first, my overall take is that when Face ID works, it is magically better than Touch ID. Your phone just feels like it’s unlocked all the time, without requiring you to think about its security at all. However, the problem is that when it doesn’t work, it’s not super clear what you’re supposed to do about it.

When Touch ID fails, you just try it a second time. You reposition…

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