Snap has officially responded to a hugely popular Change.org petition calling for the company to walk back the recent redesign of Snapchat. In a message signed by the Snapchat team and posted as a reply to the petition, the company says it’s heard the feedback loud and clear and that it acknowledges how the “new Snapchat has felt uncomfortable for many.” The petition was signed by more than 1.2 million people, a milestone that perhaps prompted Snap leadership to draft a response.

However, Snap essentially goes on in its reply to say tough luck, echoing comments made by CEO Evan Spiegel last week. The company tries to reassure users that the new Snapchat will adapt to them over time, and it also teased a new feature coming soon for iOS…

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