Hundreds of Kansas City residents who have been waiting years for access to Google Fiber are being informed that the super-high-speed internet service won’t reach them after all, according to Bloomberg.

Kansas City was the first location that Google Fiber launched in, starting back in 2012. It currently serves several areas of the city on both sides of the state line, and its coverage area is supposed to expand in the near future.

But at some point over the past five years, it seems that Google began accepting signups and taking deposits from customers in areas that it has since decided not to build out to.

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