To put it lightly, Pokémon Go Fest, Niantic’s first in-person event for the game, did not go as planned. Roughly 20,000 fans came to Chicago’s Grant Park for the fest, which promised Trainers (the game’s name for players) a chance to catch a variety of pokémon, team challenges throughout the day, an exclusive medal to unlock, special rewards, and of course, the opportunity to meet and spend time with Pokémon Go community members from around the globe.

Unfortunately, the event was plagued with limited cellular reception and server problems, which rendered the game unplayable for the most of the day. Many couldn’t even log in, and those who could found the game crashed within seconds. To appease disgruntled attendees,…

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